Built for Jamaica's Insurance Industry

Stop
Revenue
Leakage!
Ensure every
Policyholder
is Reached,
Heard,
& Retained!

Late Renewals & Customer Churn Quietly Erode Revenue. Recover up to 30% of lost revenue with NOTiFi, Jamaica's only multichannel insurance communications platform — delivering pro-active premium reminders, renewal alerts, claim updates, and policyholder feedback across SMS, voice calls, WhatsApp, and email from a single dashboard.

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Channels in one platform

99.9%

Delivery rate

JMD

Local currency pricing

Press Play

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Communication Channels

More Than SMS & email — Every Channel
Your Policyholders Use

Unlike SMS-only platforms, NOTiFi reaches policyholders on their preferred channel. Automatically escalate across channels if a message goes unread.

SMS

Instant text notifications to any Jamaican mobile number. High open rates, immediate delivery.

Automated Voice

Outbound automated voice calls that read your message aloud. Ideal for urgent alerts and policyholders who rarely check texts.

Reach policyholders on Jamaica's most-used messaging app with rich messages, documents, and two-way conversation.

Email

Professional email reminders with policy details, payment links, and attachments for the full paper trail.

Surveys & Feedback

Embedded feedback forms and post-claim surveys delivered via any channel. Capture NPS, CSAT, and free-text responses automatically.

Insurance-Specific Features

Everything an Insurer Needs
to Communicate at Scale

Built around the insurance workflow — from policy issuance to renewal and claims settlement.

Retention

Premium Due Reminders

Send automated reminders at 30, 14, 7, and 3 days before the due date across SMS, voice, and WhatsApp. Reduce policy lapses with timely, personalised nudges.

Retention

Policy Renewal Alerts

Automatically alert clients when renewal is approaching. Include renewal amount, policy number, and a direct call-to-action so clients renew without calling in.

Claims

Claim Status Updates

Notify policyholders at every stage — received, under review, approved, payment processed. Fewer inbound calls, better client experience.

Onboarding

New Policy Welcome

Send a welcome message the moment a new policy is issued. Include policy number, start date, emergency contacts, and next steps to build confidence from day one.

Payments

Payment Confirmations

Automatically acknowledge every premium payment with a confirmation message including transaction reference and amount. Instant peace of mind for the policyholder.

Accounts Receivable

Overdue Premium Follow-Up

Automated escalation workflow for overdue premiums — start with SMS, escalate to voice call if no response. Improve collections without increasing headcount.

Personalisation

Mail Merge Templates

Dynamic fields pull policyholder name, policy number, premium amount, and renewal date directly into every message. No manual editing required.

Response Capture

Two-Way Response Handling

Policyholders can reply to SMS, WhatsApp, or surveys. Responses are automatically logged, categorised, and routed to the right team for follow-up.

Sales

Agent Follow-Up & Lead Nurture

Schedule automated follow-up sequences for leads and lapsed clients. Give agents a multichannel reach without additional manual effort.

Sentiment Analysis

Know How Your Policyholders
Actually Feel

NOTiFi analyses free-text open ended replies and survey responses to automatically classify policyholder sentiment — satisfied, neutral, or at risk. Flag unhappy clients before they lapse or escalate.

✓ Automatic sentiment scoring on all inbound replies
✓ At-risk policyholder alerts sent to your team in real time
✓ Post-claim and renewal NPS surveys with automatic analysis
✓ Monthly sentiment & Thematic Analysis, find out what most of your customers want, like or dis-like

Live Response Feed — Sentiment Analysis

M. Clarke

"Thanks for the reminder, paying now"

Positive

R. Campbell

"Been waiting 3 weeks on my claim"

At Risk

T. Brown

"When does my policy expire?"

Follow Up

K. Gordon

"OK noted"

Neutral

D. Stewart

"Great service as always, renewed!"

Positive

P. Williams

"Nobody called me back after 2 days"

At Risk

By Insurance Line

Notifications for Every
Product You Offer

Pre-built workflows for the most common Jamaica insurance products.

🚗

Motor Insurance

Comprehensive & third party

Renewal reminders with sticker collection date
Roadside assistance follow-up after incident
Claim status at each assessor stage
No-claims discount notification

SMS Voice WhatsApp

🏥

Health Insurance

Individual & group plans

Annual renewal and open enrolment alerts
Pre-authorisation status updates
Claims settlement notifications
Post-visit satisfaction surveys

SMS Email Surveys

🏠

Property & Contents

Home, commercial & all-risk

Annual premium reminders
Hurricane season policy review prompts
Loss adjuster appointment confirmations
Settlement payment confirmation

SMS Voice Email

Process

Up and Running in Minutes

No complex integration required to get started. Connect to your policy management system via API or simply import your policyholder list.

Import Policyholders

Upload from Excel, CSV, or connect via API to your policy management system. Organise by product type, renewal date, or region.

Configure Workflows

Set your message templates, timing rules, and escalation sequences. Choose which channels to use per message type.

Send & Automate

Launch your campaigns immediately or schedule them. NOTiFi handles the timing, channel sequencing, and delivery automatically.

Track & Analyse

Monitor delivery rates, open rates, responses, and sentiment from your dashboard. Export reports for management or compliance.

Pricing

Simple, Transparent Plans

No hidden fees. Billed in Jamaican dollars. All plans include SMS, voice, WhatsApp, and email.

Starter

$42,500 JMD/month

For brokers and small insurance agencies getting started with automated communications.

1000 notifications/month
SMS,WhatsApp & email
Message templates
Feedback Surveys
CSV policyholder import

Get Started

Does NOTiFi work with Jamaican mobile networks?

Yes. NOTiFi is built for the Jamaican market and delivers SMS and voice messages across Digicel and Flow networks. WhatsApp and email work globally.

Can I send automated premium reminders?

Yes. Set your reminder schedule — 30, 14, 7, and 3 days before the due date — and NOTiFi sends them automatically. Include the policyholder's name, policy number, and the amount due.

How does the sentiment analysis work?

When a policyholder replies to an SMS, WhatsApp, or survey, NOTiFi analyses the text and classifies it as positive, neutral, at-risk, or needing follow-up. Flagged responses are surfaced to your team in real time.

Can policyholders respond to messages?

Yes. NOTiFi supports two-way messaging. Policyholder replies are captured, logged, and routed to the appropriate team. Common responses like STOP, RENEW, or queries can be handled automatically.

How do I import my policyholder list?

Import via CSV or Excel from any system. For ongoing sync, NOTiFi provides an API that connects directly to your policy management software so new policyholders are automatically enrolled.

What does a feedback survey look like?

Surveys are sent via SMS, WhatsApp, or email as a short URL. The form is mobile-optimised and can include star ratings, yes/no questions, NPS scoring, and open text. Results are aggregated in your dashboard.

Is there a contract or minimum term?

No long-term contract is required on the Starter and Growth plans. Enterprise plans include an SLA agreement. You can upgrade, downgrade, or cancel at month end.

Which insurers in Jamaica already use NOTiFi?

NOTiFi is used by some of the largest insurers in Jamaica. A full reference list is available on request.

Get in Touch

Request a Demo
or Ask a Question

We'll get back to you within one business day. For urgent enquiries, call or WhatsApp us directly.

📞

Phone / WhatsApp

(658) 220-3910 / (876)-584-4407

🌐

Platform

notifijm.com/insurance

Let's Talk

Tell us about your insurance communications needs and we'll tailor a demo to your use case.

StopRevenueLeakage!Ensure everyPolicyholder is Reached,Heard,& Retained!

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